Shipping Policy
Last updated: June 2026
At Star Sports Store, we ship across India with fast, reliable delivery. We dispatch orders within 24–48 business hours and deliver within 3–7 business days on average. We partner with India's leading courier services—Blue Dart, Xpressbees, and Delhivery—to ensure your sports gear reaches you safely.
Fast Dispatch
Within 24–48 business hours of order confirmation
Pan-India Delivery
3–7 business days across 20,000+ pin codes
COD Available
Cash on Delivery on orders up to ₹10,000
Shipping Charges
Standard Delivery
₹79
Delivery in 3–7 business days
Express Delivery
₹149
Delivery in 2–3 business days (select pin codes)
COD Handling Fee
₹50
Additional charge on COD orders
Note: Bulk Team Hub and Tournament Hub orders receive custom shipping quotes based on order value and complexity.
Order Processing Times
Standard Orders
Orders placed before 12:00 PM IST (Mon–Sat) are dispatched the same business day. Orders after 12:00 PM or placed on Sundays and public holidays are dispatched the next business day.
Custom Orders (Printing & Stitching)
Custom-printed jerseys and bulk orders add 3–5 business days for production before dispatch. Total delivery time is production time + standard shipping.
Delivery Timeframes by Zone
| Zone | Cities / Areas | Timeline |
|---|---|---|
| Metro | Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune | 2–4 business days |
| Tier-2 Cities | Jaipur, Lucknow, Surat, Kochi, Bhopal, Nagpur | 3–5 business days |
| Tier-3 & Towns | Smaller cities and district towns | 4–7 business days |
| Remote & Hilly | J&K, Northeast India, Andaman & Nicobar | 7–10 business days |
Our Courier Partners
Blue Dart
Premium courier service with fastest delivery for metros and Tier-1 cities.
Xpressbees
Pan-India reach with strong coverage in Tier-2 and Tier-3 cities.
Delhivery
Widest pin code coverage including remote and rural areas across India.
We assign the best courier partner automatically based on your pin code and service level to ensure fastest delivery.
Cash on Delivery (COD)
- Available across 20,000+ pin codes in India
- Maximum order value: ₹10,000 for COD
- ₹50 COD handling fee charged at checkout
- Payment collected in cash at delivery time
COD is NOT available for: Bulk Team Hub orders, Tournament Hub orders, or orders with custom printing.
Tracking Your Order
Tracking Link Sent
You'll receive your tracking link via SMS and email within 24 hours of dispatch.
Check with Courier
Use your tracking ID on the courier partner's website for real-time updates.
In-App Tracking
You can also track your order in the "My Orders" section of your account dashboard.
Tip: Tracking updates may take 12–24 hours to reflect after dispatch. If tracking hasn't updated, wait before contacting support.
Bulk & Team Hub Orders
Standard delivery timelines do NOT apply to custom or bulk orders. Team orders require special handling:
- •Allow 3–5 extra business days for stitching and printing production
- •Partial shipments supported — portions of your order can ship as they're ready
- •Multiple delivery addresses supported for different teams and locations
- •Dedicated dispatch notifications sent for each shipment batch
Your Team Manager will receive approval workflows and production tracking updates at each stage.
Tournament Hub Orders
Tournament packages include jerseys, medals, trophies, banners, and more. Expect longer lead times for complete fulfillment:
- •7–15 business days for full tournament package delivery
- •Priority handling available for tight event deadlines — contact us immediately
- •Delivery can be split by team, venue, or delivery location across different cities
- •Tracking provided per delivery group for organized event logistics
Unserviceable Areas
Some remote pin codes may not be serviceable by our courier partners. If your area falls into this category:
- •We'll notify you within 24 hours of order placement
- •You can provide an alternate delivery address in a serviceable pin code
- •Or receive a full refund with no questions asked
Damaged or Lost Packages
If Your Package Arrives Damaged
- •Report within 48 hours of delivery via email with photos of the damage
- •Keep the original packaging and outer box for claim verification
- •We'll arrange a replacement or refund immediately
If Your Package Is Lost
- •Raise a claim after the estimated delivery window passes
- •We'll lodge a courier investigation immediately
- •Resolution typically arrives within 10–15 business days
Questions? Contact Our Shipping Team
shipping@starsportsstore.in
Response within 24 business hours
Phone / WhatsApp
+91 9876543210
Mon–Sat, 9:00 AM–6:00 PM IST